Who We Serve
SEL customers come from a wide variety of industries, including utilities, rural electric cooperatives, municipalities, government agencies, airports, universities, water treatment facilities, mining operations, factories, research facilities, and refineries.
From employee-owners answering calls in person to skilled application and integration engineers fielding technical requests wherever our customers need support, SEL constantly serves. As a result, we can immediately respond to customer questions ranging from manufacturing details to application concerns with sound technical answers.
After a product is installed in the field, SEL engineers and technicians spend time helping customers to make the most of their SEL solutions, to really use the information available through the new equipment. As interest in smart grid solutions grows, SEL believes that local technical support for new installations and projects will be increasingly important.
In a recent independent study conducted by the Newton-Evans Research Company, international utilities ranked SEL #1 in overall customer experience. Among North American utilities, SEL ranked first as a protective relay manufacturer in all categories, including technology, price, features, security against hackers, technical support, web information, ease of use, and maintenance costs.
In an ongoing effort to help our communities and support our customers, SEL has a standing commitment to discount all products destined for natural disaster relief by 10 percent. When major disasters occur, leaving residents without electric power, we also rush deliveries to our customers and provide field support to restore power as soon as possible.